business strategy, Entrepreneurship, Marketing/PR, Reviews, Social Media, Workflow
How do you measure success? There’s a lot of conversation around business success, what it means, and how to measure it. (And we probably talk even more sometimes about lazy metrics and poor measurement.) I’m not going to talk about measurement at all...
branding, Customer Service, Independent Thinking, Workforce
Zappos has nothing on the Corner Parking Lot in Charlottesville, Virginia. Just watch The Parking Lot Movie, a funny, fascinating documentary that debuted at SXSW 2010. It has everything: class-ism, culture, hiring people you trust, empowering your employees,...
business models, business strategy, Customer Service, Social Media
I read a LinkedIn question the other day that asked whether companies should spend more time focused on their core business–and less, perhaps, on social media. While I don’t think this is really an “either/or” question (you have to do both), I...
Business, business models, Customer Service, innovation, Reviews, Social Media, Workflow
Social business is a big topic of conversation these days. And there’s no question that companies that are able to pivot their operations to respond to both challenges and opportunities in real-time are ahead of the game. But how do you get there? Jay Baer and Amber...
