business strategy, Entrepreneurship, Marketing/PR, Reviews, Social Media, Workflow
How do you measure success? There’s a lot of conversation around business success, what it means, and how to measure it. (And we probably talk even more sometimes about lazy metrics and poor measurement.) I’m not going to talk about measurement at all...
Business, business models, Reviews, Technology
What happens when companies leverage emerging technologies to better understand their customers, help their employees collaborate more effectively, crowdsource, or otherwise improve their core business functions? They become companies with a competitive edge—and part...
Business, Customer Service
It’s not often that I spend a full day listening to other people talk–and sit through it all (or at least most of it). But the GrowSmartBiz conference yesterday held my attention. There was a lot of terrific content, and I’ll post more fully over...
