business strategy, Marketing/PR
You’ve probably heard that Lowe’s pulled its advertising from reality TV show All-American Muslim. The home improvement company says it made a business decision based on its assertion that the show is a “lightning rod” for “strong...
Business, Professional Development, sales
I’ll be the first to admit that conversations about CRM, lead times, funnels, and sales systems make my eyes glaze over. Maybe it’s because I’m a small business. Or that I’m a fan of paper, pen, business cards, big red desk calendar. Or that...
Mobile, Technology, Workflow
Amazon just unveiled the Kindle Fire, a lower-priced entry into the tablet market that seems to be more e-reader than productivity tool. Add that to the Vizio tablet, which sports a more conventional Android interface, and tablet wars may be coming to a superstore...
business models, business strategy, Customer Service, Social Media
I read a LinkedIn question the other day that asked whether companies should spend more time focused on their core business–and less, perhaps, on social media. While I don’t think this is really an “either/or” question (you have to do both), I...
Business, Customer Service
It’s not often that I spend a full day listening to other people talk–and sit through it all (or at least most of it). But the GrowSmartBiz conference yesterday held my attention. There was a lot of terrific content, and I’ll post more fully over...
