“To Infinity and Beyond”

I didn’t realize until last night how much Steve Jobs changed my world: He added color (orange desktop computer, red netbook). He added usability (point-and-click operating system versus the old DOS). He made music truly portable (mp3 player, streaming...

Scratching the Surface

Bling only gets you so far. You can own a big house, but you still have to mow the lawn. You can buy expensive china, but your food still has to taste good. You can put on an Armani suit, but your product still has to wow the customer. My first experience at an Apple...

Is Your Business Disruptive?

Chevy Chase Bank (now owned by Capital One) appears to have discovered free business banking. I know; I used to be their customer. In fact, I had one or more accounts with the bank for over 20 years. While there are lots of reasons I left that bank, there’s...