Business, digital strategy, search engine optimization, Technology
Mary Meeker’s 2017 Internet Trends report is out, and it packs a punch. In addition to providing an overview, the slides cover eight key topics: online advertising interactive games (including product innovation & modern learning) media (distributed...
Business, Customer Service, Technology
It’s time to talk about chatbots again. Last year I asked if chatbots would solve customer service. As companies, we want automation to take over simple tasks. But, as consumers, we want something else. We want seamless transactions and brand consistency. We can...