Business, Data, Health care, Marketing/PR, Mobile, Social Media, Technology, Workflow, Workforce
Mary Meeker’s 2015 Internet Trends Report is out. Meeker, a partner at Kleiner Perkins (yes, that Kleiner Perkins), annually drops a large deck of trends and statistics for us to ponder. This year’s report is arranged into six main sections covering...
Customer Service, Data, Social Media
In a 24/7, customer-centric world, you have to be present to be part of the conversation. Snooze, and you will lose. A recent consumer poll found that 47 percent of customers value speed in responding to questions or complaints. Dig into the data and several more...
Business, Data, innovation, Technology
I’m fascinated by Bitcoin. Not the currency per se, but rather the “why” and “how” of it. I’m excited, for example, by initiatives to create a more-transparent financial system. Don Tapscott and Anthony Williams talked about this in...
