Customer Service, Data, Social Media
In a 24/7, customer-centric world, you have to be present to be part of the conversation. Snooze, and you will lose. A recent consumer poll found that 47 percent of customers value speed in responding to questions or complaints. Dig into the data and several more...
Customer Service, Marketing/PR
My gym now has wifi. This means I can stream the Foo Fighters one day and Renee Fleming the next, and that I’m no longer limited to whatever playlists are currently downloaded onto my phone. (I can also monitor my e-mail, which says something about boundaries,...
Business, Customer Service
Fortune has dissected just how bad things were during CEO Ron Johnson‘s brief and stormy tenure at the head of J.C. Penney. You may know that J.C. Penney (or “JCP” as the newcomers tried to re-brand it) is a department store chain in deep trouble....
