Each week I’m highlighting 3 or 4 posts, surveys, and other news that I have read and/or tweeted about that you may not have seen. As the name implies, I think they deserve a second look.

Here’s your second look for this week:

1. Coyotes vs. Road Runners: An instructive post that talks about what toons can tell us about management styles and cultural differences.

2. Burritos via iPhone: Chipotle launches an iPhone app that lets customers pre-order and pre-pay for lunch. Smart business use of technology.

3. How Did It Make You Feel? Todd Schnick reminds us that customer experience is less about what you do and more about how you make us feel.

Photo by Bill McChesney (Flickr). 

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